At Crivelli Chevrolet Buick, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Buick, Chevrolet reviews to see what our customers are saying about us.
Your sales manager was great. He is the only sales manager to never come out of his office and talk directly to us. We would have probably left without a purchase if he had not. Even after we decided to buy he continued to come and talk to us as we waited for our car to be ready.
I brought my 2019 Chevy traverse in for an oil change, tire rotation, inspection, and cleaning. I received EXCELLENT customer service from Brian and Holly, but whomever completed the "cleaning" of my vehicle fell well below my standards for cleaning. My windshield was just as dirty when I left as it was when I got there. And I later discovered when loading my groceries into the hatch of the vehicle, it had not been touched. My daughters played soccer and softball the past 3 months and that hatch is where their gear was loaded and unloaded so you definitely could tell no one even opened that area of the vehicle. And my seats were not cleaned either (not sure if this was to be done or not). The intereior was also not wiped down. My invoice states "wash/dry/vacuum entire vehicle" I would not have wasted the time having someone clean the vehicle had I known they would do such a poor job. I was told this was a "promotional" price. I surely hope the full price cleaning is much better. This is the second time I have left your dealership less than thrilled. It seems that there definitely is a lot of room for improvement in the service department.
I stopped in the dealership just to look and see what was on stock. I ended up purchasing a new truck because the salesman was polite, very informative and completely helpful in my needs. I have never had a better car buying experience. Thank you so much I am extremely happy with my truck. 😃
The service was poor . After refusing to allow them to replace a license plate bulb and wiper blade for the outrageous cost for inspection to pass they punished me by making me wait another hour after my car was finished with inspection before they would check me out. I arrived at 7:15a.m and left the garage at 9:30 during that time 4 different folks arrived after me for inspections and left long before me