At Crivelli Chevrolet Buick, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Buick, Chevrolet reviews to see what our customers are saying about us.
I waited an hour and a half with an appointment to get my car washed and the inside swept and wiped (usually takes 15 min). When I left and started driving, the cruise control that was installed, was broken (it worked on the way there) I called and got sent to someones vm 2 days ago and I asked if anything happened and I havent recieved a call back.
The guy in the sales area, where i was told i had to go to get help w my GM voucher, was as RUDE as they get! yelling at me about how this wasnt his job! and when he dud do it wrong, and i explained that to him he was RUDER yet. The lovely woman at the cashier desk, was VERY helpful tho!
My 2019 was in for a GM recall. The repair was explained to me and an approximate time given and adhered to. The best part was that my truck exterior was cleaned and that was much appreciated. I have already recommended Crivelli to several neighbors and friends who have admired my new truck. I will continue to recommend Crivelli because of the great deal and excellent service that I receive from the dealership. Crivelli sets the standard for putting the customer first. Thanks for all you do. Jim M.
My overall experience was good. The service was done promptly. My only gripe of the process is the service manager who checked me in the morning of my appointment didn’t follow up with me when the work was completed. Two recalls were completed and I had a question about how the side mirror task lighting worked. Although I had the technicians report to read, I would recommend that the service manager or one of his service techs go over the repairs and findings. This was something that I would have expected. They were busy that morning but walking away completely satisfied is the customer as well as the dealerships ultimate goal.
I had a scheduled oil change and tire rotation for 10 am. I arrived at 9:45 and my truck was not completed til 12:45. This is a unacceptable in my opinion for an oil change. Then after all of that , the front tires had 75 psi and I had to return the next day to have that problem rectified!!